Welcome To The flannel Plaid World

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Help & FAQs


Can I cancel my order?

If you are still shopping and have not hit the "Complete order" button, you can remove items from your cart and make any changes necessary.

Once you hit the "Complete order " button, your order has gone through. Please contact us through email us at support@flannelgo.com to make any changes.

How can I view my order status?

Sign into your account and review the complete history of all your orders.

However, if you place order as a guest, you can't vew your order status except the delivery email from ours.


What countries do you ship to?

We ship only US, CA and AU at the moment. For more information, see our Shipping Policy.

How long will it take to receive my order?

Standard shipping normally takes 7-15 business days. For more information, see our Shipping Policy.

Is it free shipping?

Free shipping over $49. For detailed shipping rates, please refer to our Shipping Policy.

Returns and Refunds

How do I return a product?

you can return & exchange within 30 days of delivery. For more information, see our Return & Refund Policy

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).


How to choose my size?

All our products are US standard size, you can choose the size you normally wear.

And you can see more details from our Size Guide.

How to redeem coupon codes?

We offer exclusive discount codes to some of our users time to time. You will receive the code in our promotional email newsletters or while you are browsing the site, which can be redeemed by pasting the code during checkout.

How do I create an account?

You don't have to have an account to shop at FlannelGo, but there are advantages to creating one:

  • Check the status of your order and track it via a link.
  • View your order history, a detailed list of each order you have placed with us
  • Print and reprint receipts from previous orders
  • If you need to make a return, initiate the process immediately from our website and track the refund
  • Shop with just a click of a mouse as your shipping, billing, and credit card information is encrypted and stored in your account (which you can amend as needed).

To create your account, click on Register/Log in located at the top of every page. Fill out the Create New Account section. When you return to our site, log in as a Returning Customer.

You can change account information at any time by signing into your account.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.